Oh, it’s not my place to leave a comment. But I want to. Perhaps he didn’t get the message from whomever you asked? They forgot to ask him…or it slipped his mind once he was out on that stage? I’m sure if he was aware of the circumstances, he would have done it.
Having been on the receiving end of such a lovely thing (not a birthday wish but him speaking to me from the stage, saying my name (see post regarding it HERE) … and it being truly unexpected, I can’t see any reason why he wouldn’t, other than the ones I just aired. Perhaps it just too short notice?
And, well…I do think you need to give him the benefit of the doubt, honestly. As you say, you thought Jim a “very human and warm person”. He is! Please don’t be disheartened. I’m sure it was not intentional.
I hope Jim answers and reassures them. If not, then, well maybe I’ll look a fool…